Procedure for Office 365 Installation and Pre-Checks

Installation Steps to Follow

Before installing Microsoft Office, ensure the following:

1. If you already have Office 2016 or Office 365 pre-installed (provided by your computer manufacturer), it is not necessary to uninstall it before installing the licensed version.
2. If you encounter an error code like 0-2 or 12152-4, close the error window and open the existing Office program on your computer. The license will automatically be activated, and the system will prompt you to close and reopen the program.
3. If you experience crashes or error codes with the Office program, uninstall, repair, or reinstall the software based on the specific error code.

Reasons for Office Installation Errors

These errors typically occur due to the following reasons:

1. A previous installation of the same Office version on your computer.
2. If the installation was initiated twice due to rapid clicks on the setup file.
3. Blockages caused by security programs, proxy network issues, or compatibility mismatches between the Office version and the Windows operating system.

Troubleshooting Installation Errors

If the installation halts or displays an error code, don’t worry; the program is likely already activated. Follow these steps:

1. Open the program, and you should see a message confirming activation.
2. If the setup file is blocked, right-click on it, select “Properties,” and click “Unblock” to allow the installation.
3. If Office is crashing or showing error codes, try uninstalling, repairing, or reinstalling the software based on the error details.

Add-Ins That May Cause Problems with Office 2016

Earlier versions of certain add-ins may cause issues with Office 2016 applications. Here are the known problematic add-ins:

1. ABBYY FineReader – Visit the ABBYY FineReader web page to install the latest version.
2. Broadcom Send-to-Bluetooth – Visit the Broadcom Bluetooth web page to install the latest version.
3. Intel Send-to-Bluetooth – Visit the Intel web page to install the latest version.
4. KingSoft’s PowerWord – Ensure you have the latest version installed.

In Conclusion

If you encounter further problems, chat with our technical experts for personalized help and support. We are here to guide you through any issues you face during installation.

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